Anyone can own a brand, but have you ever thought of how you can increase brand visibility? Do you think Calvin Klein was Calvin Klein from the beginning? Although luck matters, he must have had his own strategies and weighed up different options. Now in this competitive digital world, you need your strategy. And WatchThemLive can be an excellent opportunity to skyrocket your sales and grow your brand visibility in the blink of an eye.
WatchThemLive is one of the best CRO tools that gives you the full picture of your user experience by monitoring user behavior on your website. So, you can easily fulfill their needs and create an exceptional buying experience. Interesting, isn’t it?
In today’s marketing world, where every business owner wants to stand out in the crowd of competitors, it’s challenging to find a cost-efficient tool to meet all your expectations. We realized that WatchThemLive is an excellent option to choose. In this WatchThemLive review, we’ll provide you with a deep understanding of how it can help you get more leads and boost your conversions.
What Is WatchThemLive
As a novice eCommerce manager, you need to optimize your sales funnel to not only fix all leaks but also boost your startup. WatchThemLive is a user behavior analytics tool that helps you track user behavior flow to pinpoint anything that might be wrong with your website.
This CRO tool lets you see how your visitors navigate your sales funnel. So you can quickly fix those bugs and make necessary changes to improve your conversion rate.
Moving on toWatchThemLive’s key features.
WatchThemLive Features
Even though WatchThemLive was founded on 21 May 2021, we think it’s one of the best alternatives to other CRO tools. Now, we’re going to discuss some of its distinguishing features to help you make your own judgment.
1. Demo Mode
One of the distinguishing features that make WatchThemLive different is allowing users to try a demo mode before making any purchase. So, they can easily make up their mind and choose the most suitable plan based on their interests and needs.
2. WatchThemLive Analytics Dashboard
The first thing that comes to mind when you think of analytics is a complicated dashboard with confusing numbers. But contrary to popular belief, WatchThemLive has a simple dashboard with 9 main widgets, including:
- Pages,
- Referrers,
- Countries,
- OS,
- Devices,
- Browsers,
- UTMs,
- Screen Resolutions,
- Browser languages.
3. WatchThemLive Session Replays
If you wish to see your customers’ journeys, you only need a session replay to do so! This feature works like a closed circuit camera which allows you to monitor user behavior without making any direct interaction.
The most interesting part of using WatchThemLive’s session replays is that you can play all sessions back to back without clicking on any button.
By clicking on each session, you can see every detail of their journeys and share them with your team members to solve any problem. This feature can be a good opportunity for your Dev team to identify console errors by receiving a warning message. So, they can fix problems as soon as possible.
4. Active Filters
Imagine you receive a report message from your client. Wouldn’t it be great if you could see their journey to identify the bug? Good news! WatchThemLive enables you to filter all data on your dashboard by date range, name, email, page, country code, screen resolution, browser language, OS, device, event type, and session duration.
5. WatchThemLive Heatmaps
Are you looking for a way to identify underperforming calls-to-action? Are your users ignoring your offers even after you’ve tried to catch their attention? Heatmaps are the solution you’re looking for.
Heatmaps are believed to have originated in the 1800s, with the first known usage dating back to 1873. They were originally used as a way to display data in a two-dimensional matrix.
Today, heatmaps have become popular for visualizing user behavior on your website. They show a color-coded overlay of mouse movement, which helps you realize how users interact with your website. So, you can find the most (or the least) viewed areas on a page and make improvements to increase website conversions.
Besides click heatmaps, WatchThemLive provides a mouse tracking feature that records the movement of a mouse cursor on your computer screen.
Overall, heatmaps are helpful if you want to launch sale campaigns or run fill-out forms and surveys.
6. Visual Live Chat
Has your customer support ever been unable to solve a problem? No matter how hard you tried, you couldn’t understand what the problem was! I bet you’ve never seen this feature before!
Although most live chats give you a way to connect with customers instantly, sometimes you need to monitor their journeys if they encounter a problem. WatchThemLive enables you to pair your live chat with session recording, so you can chat with your visitors in real-time and monitor their journeys to see the obstacles on their way.
7. Video Testimonials
Although your most unsatisfied customers are your greatest source of learning, your business should be defined in terms of what your customer need. So, it’s not easy to provide a superior customer experience and get their positive feedback, let alone ask for a testimonial video.
WatchThemLive makes it easy. It enables you to set several questions you would like to have answered. And ask your customers to answer them while recording a video. This way, you can avoid spending large amounts of money on fake testimonial videos; instead, you can create your own original content. So you can encourage others to sign up and purchase your products.
8. User Tracking
Would you like to monitor and track your users to see where they land, how long they spend on your website, and how far they scroll down your web pages? WatchThemLive gives you meaningful information about your users. You can understand not only their operating system, IP address, and location but also watch all events that happened in sessions to get their interaction history in detail.
Moreover, you can see when they were last active on your website and apply filters to segment the data you need.
Pro Tip: You can analyze customer experience in advanced mode by combining user tracking and session video recording.
9. Realtime
If you’re looking for a tool to tell you more details about your visitors, use WatchThemLive to see your visitors’ journey in real time. By understanding how many people are active on your site, their countries, devices, browsers, and OS; you can understand your audience, generate more leads, and increase conversions.
WatchThemLive’s real-time mode lets you understand how many visitors are online on your website. Furthermore, you can understand their countries, their devices, and the pages they’re visiting in real time.
10. Goal Tracking
If your conversion was low for your Halloween campaign, and you didn’t get the result you wanted, goal tracking can help you. WatchThemLive allows you to create custom events such as page views, button clicks, and form submissions and track them to increase the chances of achieving the company’s most important objectives. It can also help you calculates the conversion as well.
11. Websites
You may not believe it, but the Website tab gives you general info about the websites you’ve added on the dashboard.
12. Teams
As you know, team management helps you improve your employee’s engagement. Wouldn’t it be great if you could easily manage your team and get them involved in troubleshooting? WatchThemLive enables you to create a team and give them access to your projects. All your team members need to do is accept the invitation email that has been sent to them in order to get involved in your projects.
13. Support
Needless to say, great customer service highly impacts your bottom line. It aims at providing a satisfactory experience that increases your customer loyalty. WatchThemLive’s support team is always available 24/7 to provide helpful assistance before, during, and after the sale of a product. If you have any issues or questions, you will get a response as soon as possible.
WatchThemLive Plans and Pricing
One might assume that a tool offering so many features would be quite expensive. However, WatchThemLive’s pricing is very affordable.
So, what’s holding you back? Sign up on WatchThemLive for instant access to all the amazing features.
WatchThemLive Reviews on TrustPilot
Wow, WatchThemLive must be doing something right! An average score of 4.8 out of 58 customer reviews on Trustpilot shows a great majority of its clients are highly satisfied with its performance.
Now, let’s take a look at some of these comments. Cyavash is so thrilled about the amazing experience at WatchThemLive.
Another review from Watchthem.live, Rob! He is highly pleased with the impact of WatchThemLive on his business.
WatchThemLive Customer Reviews
The reviews below belong to WatchThemLive’s customers. In the following, you can watch one of their client’s videos recorded by Klaus Grosser if you’re interested.
Here’s another customer review from Watch Them Live:
Another user was pleased enough to share a video testimonial:
WatchThemLive Pros and Cons
In this section, we’re going to talk about WatchThemLive’s strengths and weaknesses.
WatchThemLive Pros
- Free plan ✅
- Demo mode ✅
- Affordable pricing ✅
- Visitors journey ✅
- Real-time analytics and data visualization✅
- Perfect and detailed analytics dashboard ✅
- Unlimited data retention ✅
- Session auto-play ✅
- Send automated weekly reports ✅
- Support heatmap for mobile, desktop, and tablet ✅
- Advanced filtering for recorded sessions and goals ✅
- Mouse tracking ✅
- Fully CCPA and GDPR compliant ✅
- Console recording ✅
- Video testimonials ✅
- Fast response time by the customer support team ✅
- Export data to CSV and PDF ✅
- Click heatmaps ✅
- Heatmap snapshots ✅
- Mouse tracking ✅
- Conversion and goal tracking ✅
- API access ✅
- Visual live chat ✅
WatchThemLive Cons
- No A/B testing
- No Scroll heatmaps
WatchThemLive’s FAQs
Up to now, we’ve discussed the features and benefits of this CRO tool. If you have any questions that haven’t been answered, please let us know so we can help you make up your mind. Now, let’s take a look at some of your frequently asked questions.
Q1. Does WatchThemLive Have a Public Roadmap?
You can view their progress and what they have already accomplished by viewing their Trello board.
Q2. What Languages Does WatchThemLive Support?
Unfortunately, they only support English. We hope they will work on updating this.
Q3. How Can I Add a New Subdomain to My Account?
If you are a paid user, the process of adding a new domain is the same as you’ve done before. If you are a free user, you can upgrade your account to include additional page tracking.
Final Words on WatchThemLive
By mapping out your customer journey, you can make sure you’re not missing out on the chance to interact with your customers at any stage! Gaining insights into common customer pain points can help business leaders deliver more optimized and personalized customer experiences. This, in turn, can improve customer satisfaction and retention rates.
So, if you want to boost your sales, it’s essential to use a reliable CRO tool like WatchThemLive. Don’t miss out on this opportunity, and sign up on WatchThemLive to boost your conversion and go head-to-head with your competitors.
