Privacy Policy

Last updated: July 5, 2026

This Privacy Policy explains how aigrow.me (“aigrow”, “we”, “us”, or “our”) collects, uses, shares, and protects your information when you visit our website, create an account, or use our Instagram and TikTok growth and management services (together, the “Service”). By using the Service, you agree to the practices described here.

1. Who we are

aigrow.me provides organic social media growth and account management services for Instagram and TikTok, along with related content, scheduling, and analytics tools. We are based in Toronto, Canada, and we serve customers worldwide. For any privacy question, you can reach us at info@aigrow.me.

2. Information we collect

Information you give us

• Account details. Your name, email address, and password when you register for an account.
• Billing information. When you subscribe to a paid plan, our third party payment processors collect the billing details needed to complete your purchase. We do not store full card numbers on our servers.
• Social account information. When you connect an Instagram or TikTok account so our team can manage or grow it, we access the account information you authorize, which may include your username, public profile, follower and engagement data, and content you ask us to schedule or publish.
• Growth preferences. Details you provide to guide your growth, such as your niche, target audience, hashtags, locations, and competitor accounts.
• Communications. The content of messages you send us by email, WhatsApp, chat, or our contact channels.

Information we collect automatically

• Usage data. Pages you visit, features you use, referring links, and actions taken on the Service.
• Device and log data. IP address, browser type, device type, operating system, and timestamps.
• Cookies and similar technologies. Used to keep you signed in, remember your preferences, measure performance, and understand how the Service is used. See the Cookies section below.

3. How we use your information

• To provide, operate, and deliver our growth and management services.
• To create and maintain your account and process your payments.
• To manage and grow the social accounts you authorize, according to the preferences you set.
• To respond to your questions and provide customer support.
• To send service updates, security notices, and, where permitted, marketing messages you can opt out of at any time.
• To measure and improve the performance, safety, and reliability of the Service.
• To detect, prevent, and address fraud, abuse, and violations of our terms.
• To comply with legal obligations and enforce our agreements.

4. Legal bases for processing

Where the GDPR or similar laws apply, we process personal information on these legal bases: performance of our contract with you to deliver the Service, your consent (which you may withdraw at any time), our legitimate interests in operating and improving the Service, and compliance with legal obligations.

5. How we share information

We do not sell your personal information. We share it only in these limited situations:

• Service providers. Trusted vendors that help us run the Service, such as hosting, payment processing, email delivery, customer support, and analytics providers, who may only use the data to perform services for us.
• Social media platforms. Instagram and TikTok, through their official interfaces, to the extent needed to deliver the growth and management services you request. Their use of your data is governed by their own privacy policies.
• Legal and safety. When required by law, legal process, or to protect the rights, property, or safety of aigrow, our users, or others.
• Business transfers. In connection with a merger, acquisition, or sale of assets, with continued protection of your information.

6. Cookies and tracking

We use cookies and similar technologies to keep the Service working, remember your settings, and understand usage through analytics. Most browsers accept cookies by default, and you can adjust your browser settings to refuse or delete cookies. Some features may not work properly if cookies are disabled.

7. Data retention

We keep your personal information for as long as your account is active or as needed to provide the Service. We also retain information where necessary to meet legal obligations, resolve disputes, and enforce our agreements. When you close your account, we delete or anonymize your personal information within a reasonable period, unless the law requires us to keep it longer.

8. Data security

We use appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. No method of transmission or storage is completely secure, so we cannot guarantee absolute security, but we work to safeguard your data.

9. International transfers

We are based in Canada and may process and store information in Canada and other countries. Where we transfer personal information across borders, we take steps to ensure it receives an adequate level of protection consistent with applicable law.

10. Your rights and choices

Depending on where you live, you may have the right to access, correct, update, or delete your personal information, to object to or restrict certain processing, to withdraw consent, and to request a copy of your data in a portable format. To exercise any of these rights, contact us at info@aigrow.me. We will respond within the timeframe required by applicable law.

Residents of Canada (PIPEDA and CASL)

You may request access to and correction of your personal information held by us. Our marketing emails include an unsubscribe link, and you can opt out of commercial electronic messages at any time in line with Canada’s anti-spam legislation.

Residents of the European Economic Area and United Kingdom (GDPR)

You have the rights described above and may lodge a complaint with your local data protection authority. Where processing is based on consent, you can withdraw it at any time without affecting prior processing.

Residents of California (CCPA)

You may request disclosure of the categories and specific pieces of personal information we collect, request deletion of your personal information, and opt out of any sale of personal information. We do not sell personal information. We will not discriminate against you for exercising these rights.

11. Children’s privacy

The Service is not directed to children under the age of 13 (or the minimum age required in your jurisdiction), and we do not knowingly collect personal information from them. If you believe a child has provided us information, contact us and we will delete it.

12. Third party links

Our website may contain links to third party sites and services that we do not control. This Privacy Policy does not apply to them, and we encourage you to review their privacy policies.

13. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above and post the new version on this page. Your continued use of the Service after changes take effect means you accept the updated policy.