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AiGrow Support and FAQ

What is the best way to initially set up AiGrow?

Not sure how to get things started? Don’t worry – we got you covered!

Watch the video below to help get your AiGrow up-and-running:

How many followers can I expect to generate with AiGrow?

We can’t guarantee any specific number of followers because these are real people who have decided for themselves whether or not to follow you, However, the amount of followers you generate all depends on the speed you are using. With the Premium plan, which is what most people choose, you can use the Fast setting, as well as the Custom speed which you can customize to create an even faster speed, this could generate around 50-100 followers a day. With the Growth Starter plan, you can expect to generate around a quarter of that.

As each account is different, this number will vary. If you’re consistently posting high-quality content you’re definitely going to see a higher number of followers.

What is AiGrow's “Auto Response” feature and why should I use it?

What is it?

The Auto Response feature allows you to automatically respond to comments left on your posts.

 

Instagram auto respond

You can create multiple auto responses to be used in rotation. Using more than one auto response makes your responses more believable and less likely to be flagged by Instagram.

 

Why use it?

Being able to automatically respond to comments serves two main purposes:

  1. You make the people who left the comments on your post feel acknowledged and appreciated
  2. You quickly double the amount of engagement each one of your posts receives

The more engagement your posts receive (engagement meaning comments and Likes), and the quicker your posts receive it, the more likely you will show up in the top posts when people search for hashtags connected to your posts.

 

Example

Let’s say you create a post with the hashtag #instagrammarketing.

If your post using #instagrammarketing receives more Likes and comments than the majority of other posts using #instagrammarketing, you’re going to show up front and centre when people search the hashtag #instagrammarketing.

 

AiGrow more Instagram comments

High post engagement is how you get your posts into the top search results for a specific hashtag.

 

The more of your posts that rank high for their hashtags, the more visible you become. The more visible you are, the more people will visit your channel and ideally choose to follow you.

Watch the video below for more info:

 

 

Auto response comments are your way to more appreciative followers and higher visibility for your channel.

If you have any more questions, please email us at support@aigrow.me.

Why am I not receiving the email from Instagram with the code to verify my account?

When trying to overcome a security checkpoint on AiGrow, you will be asked to provide the verification code sent to you by Instagram through email. The screen asking you will look like this:

If you are not receiving the email from Instagram with the required verification code, it’s likely that the email is being sent somewhere other than your primary inbox.

Follow the directions below to find the email.

The same can be said if you are checking your email on mobile.

Once you have located your email, open it and look for the provided code. It should look like this:

Finally, take the code and use it to finish solving the checkpoint, as illustrated below:

If you have any more questions, please email us at support@aigrow.me.

Why can’t I add or edit captions on my Instagram posts?

If after posting on Instagram, whether through AiGrow’s content scheduler or just manually through Instagram, you are all-of-a-sudden not able to edit or add captions, there may be a number of reasons why.
First off, here’s how to add/edit comments/captions on an unrestricted account as explained by Instagram: How do I add, edit or delete the caption of an existing post?

If problems continue to persist, here are some possible solutions:

1. Vary up your captions — repeating your captions (and comments) can sometimes result in Instagram flagging your content as spam and possibly even having a temporary ban placed on your account.
2. Don’t drop your links everywhere — if Instagram deems your engagement (comments, DMs, etc.) as purely promotional, you may get hit with a temporary ban.
3. Watch your post frequency — if you begin posting at a substantially higher rate than you typically post, or post beyond an undisclosed daily/weekly/monthly limit, Instagram may see that as fishy and temporarily ban your account.

Does AiGrow provide analytics?

AiGrow offers granular analytics surrounding most aspects of Instagram growth.
When logged into your AiGrow account, “Growth Analytics” can be found under the Growth Engine tab in the Activity Stats section:

Who can I message with AiGrow DMs?

AiGrow provides you with the ability to specify exactly who you would like to mass message based on such parameters as:
Connection to a competitor (follower, for example)
People using specific hashtags
Location
For example, if you run a business dealing with vintage clothing and you would like to expand your presence on Instagram, you might set your parameters to:

Tag: a hashtag like #vintageclothing or #vintageresale. Directs AiGrow only to interact with accounts using these hashtags.
Location: depends on where you are located and/or are willing to ship to. If you are based in Canada and do not offer shipping outside of Canada, then you might set your location to “Canada”. If you ship only to specific countries, you can direct AiGrow only to interact with people in those countries.
Account: any established vintage clothing IG account who might have followers that would be interested in your product.

How fast should I allow AiGrow to perform its activities?

The activities that AiGrow perform all depend on the speed you are using. With the Premium account, you have access to the Fast speed, where on the Growth Starter, you only have access to the Slow speed.
With the safe estimate that it takes people 2-3 days on average to people to check their IG, you want to give people enough time to see that you have begun following them and, more importantly, to follow you back. If your Follow/Unfollow cycles are too quick, you may follow and unfollow someone before they have even realized that you are/were following them.

What is “Priority” when setting up Follow/Unfollow cycles?

AiGrow operates in cycles of Follows and Unfollows. This means that after you have followed a specified amount of people, AiGrow will stop following accounts and begin unfollowing accounts instead.

Not only can you specify the number of accounts you’d like to follow before switching over to unfollowing (any number between 0-7,500), but you can also prioritize which cycle you’d like to happen first.

For example, if you are following 500 accounts and you’d like to reduce that number to 100 before beginning your next Follow cycle, simply set the option under “Priority” to “After Unfollow”.

What does “Unfollow Source” mean?

AiIGrow operates in cycles of Follows and Unfollows. This means that after you have followed a specified amount of people (this amount can range from 0-7,500), AiGrow will stop following accounts and begin unfollowing accounts instead.

After switching on “Unfollow” on the dashboard, under the “Unfollow Source” tab there are two options: “Everyone” and “AiGrow”.

Everyone option: AiGrow, when choosing who to unfollow, will unfollow anyone, obtained from AiGrow or otherwise, who you are currently following but who isn’t following you back.

AiGrow option: AiGrow, when choosing who to unfollow, will only unfollow those accounts who have been acquired through AiGrow. Even if an account you are following is not following you back, if you began following that account on your own without using AiGrow, you will not unfollow that account.

What are the activities that I can do or should do while AiGrow is running on my IG account?

With AiGrow , you can hand off all of the hard work required to create a thriving Instagram account to someone else so you can focus only on the fun stuff – creating engaging content. With AiGrow, you can:

Quickly gain followers by automatically liking, commenting, and messaging your target audience in mass. Comments and messages are created by you before sending.

Manage multiple Instagram accounts with AiGrow’s all-access dashboard with quick-view stats for each account.

Target Instagram followers by hashtag, geo-location, and competitor connection.

Upload excel sheets with specific Instagram accounts, automate DMs, and/or send bulk responses to targeted segments of your audience.

Manage all inbound and outbound messaging easily using a professional and easy to use Inbox.

Does AiGrow have access to my IG password and will AiGrow ever reset my password?

AiGrow does not have access to anyone’s password and never has anything to do with resetting Instagram account’s passwords.
We warn you that doing similar activities as you have set on AiGrow (such as likes, comments, follow and unfollow) while AiGrow is running may lead to Instagram requesting that you change your password. To avoid this, leave these activities to AiGrow and only focus on maintaining your page with great content and responding to your fans’ comments/likes/DMs.

How does the Follow-Unfollow Cycle work on AiGrow?

AiGrow alternates between Follow and Unfollow in cycles. After following 7,500 people, AiGrow then automatically switches to unfollowing people until the number of people you are following returns back to zero (or until you turn off the AiGrow engine).
Never worry about manually resetting the cycle. Every time you stop the activity and then start it again, AiGrow starts from where it left off.

How do I only unfollow people to clean up my Instagram page?

AiGrow is the perfect tool to create a desirable balance between your Followers and Followings.
In the Growth Engine tab under ”Activities“, simply turn UnFollow on while Follow is OFF. Set the speed to Fast or Custom and put any number of followings you would like to lose in the Unfollow field under “Follow & Unfollow Cycles”. Hit the Start Growth button and let AiGrow do the cleaning.

See the snapshot below.

How do I set up Direct Messages on AiGrow ?

For best practices on automatically sending DMs, follow the instructions detailed in the link below to avoid any chances of Instagram temporarily blocking your account:

Best Practices for Sending DMS via AiGrow: http://bit.ly/2wSTp2Y
And if you would like to know how to use Instagram Direct Messages to win over loyal followers and eventually clients, check out this article:

http://bit.ly/2xgevbn

If you still need help, please email us at support@aigrow.me

What should I do if I encounter Instagram’s 2-Factor Authentication while adding my account to AiGrow?”

When adding your Instagram account to AiGrow, you may run into Instagram’s “2-Factor Authentication” question (only if you have it activated). In this case, follow the steps below:

1- Deactivate 2-Factor Authentication from your Instagram app by going into your settings, or

2- Receive the code either by email or by text and enter it into our prompt.

If you still need help, please email us at support@aigrow.me

How do I delete my AiGrow account?

If you wish to cancel your AiGrow account, you need to contact us and we will cancel your account for you, you can use the Contact Us on our website to do so. However, we require a 30-day notice before we can cancel an account, therefore your subscription will continue another 30 days before full cancelation. You will not receive any refunds if you cancel your account.

What should I do if I encounter Instagram’s Check-point Verification while adding my account to AiGrow?

While adding your Instagram account to AiGrow you might run into a typical Instagram check-point verification question. Basically, Instagram wants to see if you are the owner of the account. When this happens, you will receive a prompt on your Instagram account in the app asking you if it was you trying to log in.
Solution:

1- Either try to add your account to AiGrow again after 24 hours and Instagram will hopefully automatically let you add your account, or

2- Go back to your Instagram app which is logged into the same account and when you see the page demonstrated in the link below, hit “This was me”.

If you would like more go to this post, or email us at support@aigrow.me

How many Instagram accounts can I manage at once?

You can add and manage an unlimited number of accounts.

After your free trial, the number of accounts you can run depends on the plan that you have purchased.

In tier Pro: you pay only for 1 account for 1 year and receive a 50% discount. You also get 2 FREE extra accounts to be run in your dashboard for 1 year.

In tier Premium: you pay only for 1 account for 6 months and receive a 40% discount. You also get 1 FREE account to be run in your dashboard for 6 months.

In tier Basic: you pay only for 1 account each month and receive no discount. You do not get any additional free account to be run in your dashboard.

You can also add an account at any time and the FREE TRIAL starts on that account once added.

If you still need help, please email us at support@aigrow.me

Can I stop and restart the growth engine at any time?

Yes, you can start or stop the growth engine at any time.

If you still need help, please email us at support@aigrow.me

How many new members can AiGrow add per day?

Instagram has a limit to how many people users can target with follows, likes or comments on a given day, and this also changes as your account matures.

AiGrow has a throttling feature that allows you to set the engine to slow, normal or fast speed.  If running in “slow” mode, AiGrow will add roughly 50-100 members per day at first allowing you to more deeply engage with new members.  In “fast” mode, AiGrow will add between 150-300 members per day and grow in rate from there.

As each individual account is different, the exact number will vary. We can’t guarantee any specific number.

Will AiGrow message my users?

If you select the “comment” feature in the Growth page, AiGrow will post comments (created by you) on the accounts of your target audience.
AiGrow will never message other accounts unless you use one of the messaging options.

Go to the DM dashboard to set up your DMs to be sent to a targeted audience. Your target audience can include:

New followers,
Existing Followers,
A custom list of users,
Followers of your competition accounts, or
Users who have used a specific hashtag
For the last three choices, please contact our support team at support@aigrow.me

Why does AiGrow need my Instagram account info?

AiGrow acts as an Instagram assistant and requires access to your Instagram account in order to connect with potential followers, and message them on your behalf based on your messaging settings.

Can I use Instagram while AiGrow is running?

Yes of course!  As explained in-depth in our article “62 Proven Ways to Grow Your Instagram Followers in 2018“, we actually recommend that you spend quality time working on great content so new and existing followers remain engaged and active.  You no longer have to like, follow or comment on posts from other users since AiGrow does all that heavy lifting for you.

How do I upgrade my package?

You can upgrade or downgrade your account at any time.  In addition to changing the account status, you can also add more Instagram accounts so that you can manage them all through one dashboard.  Click on the upgrade option under your account settings, or contact AiGrow customer support at support@aigrow.me.

How do I purchase AiGrow ?

AiGrow provides simple and transparent pricing options starting from a basic monthly account fee for one Instagram account and ranging to our Pro package that provides discounted pricing and access to up to 3 accounts.
Visit https://aigrow.me/#section_page-10920 for more information, or contact us at support@aigrow.me

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